Peace Of Mind
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. With our 24/7 IT Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Ahead Of The Curve
Not every support issue can be called a catastrophe, until it prevents you from being able to do your job. Nymbus is here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk is a seamless extension of our remote monitoring platform. So, when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Fully Staffed 24/7 Help Desk
Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or desktop chat. We are ready and waiting to help answer any of your technology questions and provide fast, professional and efficient support for a variety of technical issues. We don’t just want to answer your questions — we want to solve your problems.
Our Help Desk Supports:
Microsoft and Apple desktop operating systems
Microsoft Office and leading third-party applications
E-mail applications and Web browsers
Hardware and network troubleshooting
Desktop performance problems
Printer installation and troubleshooting
Mobile phones and tablets
Virus and malware infection removal
User administration support
And much MORE!
Help Desk via Chat
Nymbus Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution, and unparalleled peace of mind. We like to be flexible, so we’ve established several means for you to get in touch with our certified technicians when you need any help. However, for the fastest response we encourage you to contact us using chat. The Help Desk can be contacted via the chat tool. To activate a chat session without calling in, simply click the Nymbus Help Desk chat icon on your desktop or system tray.
Help Desk via Phone
Our technicians are available via phone as well and can be reached at:
Help Desk via Email
Technicians can also be contacted via our 24/7 helpdesk email address.