Help Desk

Peace Of Mind

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. With our 24/7 IT Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Ahead Of The Curve

Not every support issue can be called a catastrophe, until it prevents you from being able to do your job. Nymbus is here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So, when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Fully Staffed 24/7 Help Desk

Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or desktop chat. We are ready and waiting to help answer any of your technology questions and provide fast, professional and efficient support for a variety of technical issues. We don’t just want to answer your questions — we want to solve your problems.

Our Help Desk Supports:

  • Microsoft and Apple desktop operating systems

  • Microsoft Office and leading third-party applications

  • E-mail applications and Web browsers

  • Hardware and network troubleshooting

  • Desktop performance problems

  • Printer installation and troubleshooting

  • Mobile phones and tablets

  • Virus and malware infection removal

  • User administration support

  • And much MORE!

Help Desk via Chat

Nymbus Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution, and unparalleled peace of mind. We like to be flexible, so we’ve established several means for you to get in touch with our certified technicians when you need any help. However, for the fastest response we encourage you to contact us using chat. The Help Desk can be contacted via the chat tool. To activate a chat session without calling in, simply click the Nymbus Help Desk chat icon on your desktop or system tray.

Help Desk via Phone

Our technicians are available via phone as well and can be reached at:

Help Desk via Email

Technicians can also be contacted via our 24/7 helpdesk email address.

What our customer have to say

We’ve been very happy with Nymbus . Not only do they provide an excellent service with ongoing IT maintenance and support, they’ve also been great about taking on extra assignments. When it comes to IT support, Nymbus really offers a complete solution.

Sabine K.

Financial Services Firm

We have had the best IT services since we started with Nymbus that we have ever had with any service provider.

Karalee M.

Legal Firm

The service we have received from Nymbus has been outstanding. They have shown us how to fully maximize our existing technology, making our business run more efficiently and effective. Hasan and his team are go getters who always provide reliable and first class service.

Scott B.

Legal Firm
Scroll to Top